![]() Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick on the YES button to reply that the response was helpful and/or to say “ Thank You ”. ![]() There is ink in both the old and new cartridges and still the printer does not print in black. Red colour is totally absent in the print.ink valves are clogged with. I read that you have installed a new original HP 564 XL Black Ink Cartridge and the printer does not print the black color. All in one HP printer black cartridge leakage. H P Photosmart 7520: 'cartridge is missing or damaged'. You may visit Hp Store to check the available printers. I understand that you have an HP Photosmart 7525 e-All-in-One Printer. Power down and unplug your printer (for inkjet printers ignore this step as cartridges must be removed before powering off) Carefully remove your toner or ink. Printer Troubleshooting H P Photosmart 7520: 'cartridge is missing or damaged'. Wait until the printer is idle and silent before you continue. If the printer is out of warranty, I suggest you upgrade the printer. These can damage the ink cartridge or the printer. Unfortunately based on when the last response was made, I closed this thread to help keep current and updated comments. If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide Hp photosmart 5520 ink cartridge missing or damaged Hi, Thanks for posting on this thread. Please reach out to the HP Technical Support team in your region regarding the replacement options (under warranty).įollow the instructions below to reach them:Ĥ) Select the country from the drop-down.ĥ) Select the chat or get phone number options based on your preferences.Ħ)Fill out the web-form and proceed further. If the error persists with 2 different ink cartridges, it could be an issue with the printhead which is non-removable. Insert the old ink cartridge(if available) and check if the error persists. Kindly perform the steps mentioned in this document - Ink cartridge error If the contact pins are somewhat bent, use the tool to straighten. I see that the printer is stuck on the ink cartridge error. Make sure you are using HP ink cartridges.Ĭheck if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges Turn off your printer and examine the pins on the inside of the carriage for any damage.
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